All Hüte Millinery hats are made to order. Due to this process we cannot issue refunds. If another size is available we may be able to do an exchange as long as the returned hat has not been worn and is in its original box. Please make sure that the size you choose is correct before ordering at hat. If you need help with this, please refer to the Hat Sizing Guide or contact us and we will be happy to assist. There are no refunds for custom orders.